SMS terms and conditions

Effective September 15, 2026

Program description

HotelQ, operated by Subsource LLC, sends text messages to employees of hotels that use the HotelQ timekeeping app. Messages are transactional: a one-time activation code when you are hired or rehired, a replacement code when your manager issues one, and, where your employer enables it, a reminder if you appear to have missed a clock-out. HotelQ does not send marketing or promotional messages.

How you opt in

When your employer hires you, you provide your mobile number to its HR department and consent to receive HotelQ activation codes at that number. Your employer's HR system passes the number to HotelQ. Consent to receive these messages is not a condition of employment; if you prefer, your manager can give you an activation code in person.

Message frequency

Message frequency varies with your employment events. A typical employee receives one message at hire and rarely any others. Msg & data rates may apply.

How to opt out

Reply STOP, UNSUBSCRIBE, CANCEL, END or QUIT to any HotelQ message. You will receive one confirmation text and no further messages. Your manager can still issue activation codes to you in person. To resubscribe, reply START.

Help

Reply HELP or INFO to any message, contact your hotel manager, or email support@hotelq.ai.

Carriers

Messages are sent to U.S. mobile numbers on major carriers. Carriers are not liable for delayed or undelivered messages.

Privacy

Mobile numbers and text-message consent are used only to deliver the messages described above and are not shared with or sold to third parties or affiliates for marketing purposes. See the privacy policy.

Contact

Subsource LLC, support@hotelq.ai.